The center manager is responsible for the overall operations, sales performance, customer experience, and team management of the gym. This role ensures the center meets business targets, maintains brand standards, and delivers a positive and safe environment for all members.
Key Responsibilities
1. Operations & Facility Management
- Ensure daily opening/closing procedures
- Maintain gym cleanliness, hygiene & equipment upkeep
- Coordinate with vendors for repairs, maintenance & supplies
- Ensure compliance with safety and operational policies
- Monitor locker rooms, workout areas, front desk & studio rooms
2. Sales & Revenue
- Achieve monthly sales targets for memberships & renewal
- Promote upselling of PT (Personal Training), diet plans & add-on services
- Track revenue dashboards and prepare sales reports
- Support marketing campaigns and lead generation activities
3. Customer Service & Experience
- Manage customer queries, feedback & complaints professionally
- Ensure high customer satisfaction and positive member retention
- Support onboarding of new members with orientation & service explanation
- Handle escalations & ensure smooth customer journey
4. Team Leadership
- Supervise front desk, trainers, housekeeping & support staff
- Schedule shifts
- Conduct performance reviews & training sessions
- Maintain discipline, grooming standards & staff motivation
5. Compliance & Administration
- Manage billing, invoicing & petty cash
- Maintain records, inventories & attendance reports
- Adhere to brand standards and operational SOPs
Required Skills & Competencies
- Strong communication & interpersonal skills
- Sales & target achievement mindset
- Problem-solving & decision-making capability
- People management & team leadership
- Customer-centric approach
- Basic computer skills (Excel, CRM, MIS tools)
Preferred Qualifications
- Bachelor’s degree in Business Management, Sports Science, hospitality, or similar
- 2–5 years experience in gym/fitness center, hospitality, retail or sales management roles
- Knowledge of fitness operations & gym equipment is a plus
Work Environment
- Fast-paced, member-focused environment
- Shift-based working hours (including weekends/holidays)
- Hands-on management role requiring presence on the floor
Performance Indicators (KPIs)
- Membership Sales & Renewal Rate
- PT & Add-on Revenue
- Member Satisfaction & Retention
- Staff Performance & Attendance
- Facility Maintenance & Cleanliness Score
Job Types: Full-time, Permanent
Pay: ₹38,000.00 - ₹50,000.00 per month
Benefits:
Education:
Experience:
- Direct sales: 3 years (Required)
- Team management: 3 years (Required)
Location:
- Ludhiana, Punjab (Required)
Work Location: In person
