About CGI
Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Full stack Developer
Position: SSE
Experience: 3 - 7 years
Category: Information Technology
Job location: Bangalore
Shift: General Shift
Position ID: J0626-2000
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or master’s degree in computer science, Engineering, or a related field.
Strong understanding of power systems and grid operations
Resource Skills. Experience in log analysis and issue investigation. Basic understanding of system configurations. Knowledge of networking and databases. Good communication and structured thinking. Good to have programming knowledge of Linux, Python & C, C++, Java
Resource Experience: 3 - 7years
Job Description: Product Operations & Analysis Engineer
Role Overview
Responsible for handling Customer product issues, performing initial analysis, and coordinating with Delivery and Engineering and Product and R&D teams to ensure quick and effective resolution.
Key Responsibilities
- Receive and validate issue tickets from Delivery teams
- Understand issue context, impact, and recent system changes
- Collect required inputs such as screenshots, logs, and configuration files
- Analyze logs and correlate with issue timelines
- Identify issue patterns (recurring, intermittent, system specific)
- Provide initial root cause hypothesis
- Communicate findings to Product and Engineering teams
- Maintain basic documentation of issues and learnings
- Reproduction of Field issue at R&D Lab
- Recommend possible solutions to address the issues.
Required Skills
- Strong analytical and troubleshooting skills
- Experience in log analysis and issue investigation
- Basic understanding of system configurations
- Knowledge of networking and databases
- Good communication and structured thinking
- Good to have programming knowledge of Linux, Python & C, C++, Java
- Knowledgeable about high and low voltage equipment in substations.
- Understand the operating principle of wind power generation and BESS energy storage systems.
Preferred
- Engineering degree (Electrical / CS / IT)
- Exposure to SCADA / EMS or similar systems
- Experience in production support / analysis roles
What Success Looks Like
- Quick and clear issue analysis
- Well-structured problem understanding
- Effective collaboration with teams
- Reduction in repeated issues over time
Working Conditions
- May require travel
- Ability to handle multiple responsibilities simultaneously
- Hybrid office
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