1. Studio & Team Management
- Supervise and manage a team of store executives and part-time workshop facilitators.
- Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene.
- Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.
2. Workshop Oversight & Support
- Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required.
- Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle.
- Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.
3. Customer Experience & Service
- Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits.
- Train team members in hospitality, product knowledge, and soft skills.
- Personally attend to key customers or special bookings, as needed.
4. Events & External Engagement
- Coordinate and lead studio participation in offsite events, exhibitions, and private workshops.
- Manage logistics, manpower planning, and ensure brand experience is consistent across locations.
5. Reporting & Operational Improvements
- Maintain records including daily sales reports, attendance, inventory, and staff schedules.
- Work closely with leadership to identify areas of improvement and implement process
Preferred candidate profile
- A graduate (any discipline); background in retail or hospitality is a plus.
- 1-4 years of experience in managing customer-facing teams or operations in a creative or retail setting.
- Strong leadership, people management, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Comfortable working weekends, holidays, and peak seasons.
Job Types: Full-time, Permanent, Fresher
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
Work Location: In person
Pay: ₹22,500.00 - ₹29,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
Work Location: In person
