Educational Background:
B.E / B. Tech in / ECE/ELECRICAL ENGINEERING
Job Responsibility:
- HANDLING OF MARKET FEEDBACK AND WARRANTY ISSUES RELATED TO ELECTRICAL SWITCHES AND LOCKSET SYSTEM.
- EXTENSIVE VENDOR VISITS FOR PROCESS VERIFICATION AT VENDOR FOR ROOT-CAUSE ANALYSIS OF TYPICAL CASES.
- 3G AT DEALER/CUSTOMER LOCATION TO IDENTIY THE USAGE PATTERN FOR ACTUAL PROBLEM UNDERSTANDING AND TROUBLE-SHOOTING
- COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PARTNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACK.
- FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES.
- COMPETITOR PROCESS / DESIGN BENCHMARKING.
- DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS.
Competency Requirements:
- GOOD UNDERSTANDING OF ELECTRICALS AND ELECTRONIC PARTS.
- EXPERT IN UNDERSTANDING CIRCUIT DRAWINGS OF ELECTRICAL / ELECTRONIC PARTS AND DATA-SHEET INTERPRETATION
- PROFOUND KNOWLEDGE OF SEMI-CONDUCTOR TECHNOLOGY AND PCB MANUFACTURING PROCESSES
- GOOD EXPERIENCE ON ROOT-CAUSE ANALYSIS OF DEFECT RELATED TO SMT & SOLDERING PROCESSES
- WELL VERSED IN QC TOOLS, DOE, SIX SIGMA
- ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING
- HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT.
- ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES.
- GOOD COMMUNICATION & PRESENTATION SKILLS
- ABILITY TO WORK WITHIN STRICT TIMELINES
SPECIFIC EXPERTISE FOR FUNCTIONAL AREA:
EXPERIENCE OF PCB MANUFACTURING, SEMI-CONDUCTOR TECHNOLOGY (ESPECIALLY MOSFET, MCU, DIODE, CAPACITOR ETC…)
