Job Description: Healthcare Inside Sales Executive
Healthcare Inside Sales Executive
Job Type: Full-time
Job Summary
We are looking for a results-oriented Healthcare Inside Sales Executive to join our team. The candidate will be responsible for connecting with prospective patients/customers, understanding their healthcare requirements, explaining relevant services, and converting enquiries into confirmed appointments, consultations, or sales.
The ideal candidate should have strong communication and convincing skills, a customer-focused approach, and the ability to achieve sales targets through calls and digital communication.
Key Responsibilities
- Handle inbound and outbound calls with prospective patients/customers.
- Understand customer healthcare requirements and recommend appropriate services.
- Explain healthcare packages, treatments, products, or services clearly and professionally.
- Follow up regularly with leads through calls, WhatsApp, email, and other communication channels.
- Convert qualified leads into appointments, consultations, or sales.
- Maintain accurate records of leads, follow-ups, and conversions in CRM/software.
- Achieve daily, weekly, and monthly sales/conversion targets.
- Build positive relationships with customers and ensure a smooth customer experience.
- Coordinate with healthcare professionals, operations, and support teams when required.
- Address basic customer queries and escalate clinical or complex medical questions to the appropriate team.
- Maintain confidentiality of patient/customer information.
- Prepare regular reports on calls, follow-ups, lead status, and sales performance.
Requirements
- 2–5 years of experience in inside sales, telesales, healthcare sales, telecalling, or a similar role.
- Healthcare/medical industry experience will be an advantage.
- Excellent verbal communication and interpersonal skills.
- Strong convincing, negotiation, and follow-up abilities.
- Comfortable making a high volume of calls and working with sales targets.
- Basic computer knowledge and familiarity with CRM systems.
- Good knowledge of MS Office/Google Workspace.
- Ability to communicate professionally in English and Hindi & Kannada; additional regional languages are an advantage.
- Should be energetic, target-oriented, and customer-focused.
Preferred Candidate Profile
- Experience in hospitals, clinics, diagnostic centres, healthcare startups, home healthcare, health-tech, or medical services.
- Candidates with proven telesales/inside-sales performance will be preferred.
- Strong ability to convert leads and close sales.
- Comfortable working in a fast-paced and target-driven environment.
Compensation & Benefits
- Salary: Industry best, depending on experience and interview performance.
- Attractive performance-based incentives.
- Growth opportunities within the organisation.
- Training and support provided.
Key Performance Indicators (KPIs)
- Lead conversion rate
- Number of successful calls/follow-ups
- Appointment/consultation conversions
- Revenue generated
- Monthly sales target achievement
- Customer satisfaction and follow-up quality
Location
Vasanth Nagar, Bangalore
Working Hours
9.30Am - 6.45Pm
Employment Type
Full-time | On-site
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
