We are looking for an experienced Process Trainer to manage training delivery, improve agent
performance, and support operational excellence across inbound and outbound processes.
Key Responsibilities
-
Manage and maintain databases using Advanced Excel.
-
Work efficiently with Pivot Tables, VLOOKUP, Conditional Formatting, COUNTIF, SUMIF, etc.
-
Perform data analysis, number crunching, and create reports for internal and external
-
stakeholders.
-
Ensure accuracy, timeliness, and consistency of daily, weekly, and monthly reports.
-
Stay organized and focused while managing multiple tasks.
