Job Description:
Foundever is hiring Team Leader Operations for International Hospitality Process We’re Hiring – Team Leader (International Hospitality Process)
Location: Andheri Chandivali
Education: HSC / Graduate
Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process
Process: International (Only international Process applicants should apply)
Shift Window: 24/7 Week Offs: 2 Rotational week off 5 Days Working
✨ What We’re Looking For:
Experience in team handling Prior client management exposure Strong in Excel & reporting Excellent communication skills Proven people management & leadership skills Quick learner with strong adaptability Experience handling attrition & shrinkage Key Skills:
✅ Team Management
✅ Client Handling
✅ MS Excel Proficiency
✅ Communication & Leadership
✅ Problem Solving & Adaptability
SkillsShrinkage
Attrition
Team Leadership
Customer Retention
Customer Satisfaction
(CSAT)
Chat/ Voice /Blended Process
Team Management
Leadership
Schedule Adherence.
Coaching & Feedback
People metrics
