We are seeking a Customer Relationship Executive for our fast-paced and highly talented concierge team.
Responsibilities
- Assist golfers with bookings, payment processing, and manage inbound/outbound calls and emails.
- Support the concierge by addressing queries related to Qutab Golf Course.
- Engage with golfers at Qutab Golf Course and resolve any concerns they may face.
- Manage Qutab Golf Course memberships and oversee Tee sheet schedules.
- Handle walk-in bookings and coordinate day-to-day reservations.
- Identify potential leads for third-party partnerships near Qutab Golf Course.
- Conduct first-level discussions with identified partners regarding the loyalty program.
Requirements
- Experience in customer service or telesales.
- Excellent communication skills
- Passion for superb hospitality and customer service
- Good computer skills.
- Should have knowledge of how the concierge is set up
- Extraordinary organizational and multitasking skills
Work Location: DDA Qutab Golf Course; Nearest Metro Station is Malviya Nagar
Working Days: 5 days (Tuesdays & Wednesdays will be fixed days off.)
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Malviya Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer support: 1 year (Required)
Language:
Work Location: In person
