JD For Senior Client Account Executive
Role Summary
The Senior Client Account Executive is responsible for managing and nurturing relationships with existing B2B clients. The role focuses on ensuring a seamless customer experience from order confirmation to project completion, driving repeat business, resolving customer concerns, and identifying opportunities to grow client accounts. The ideal candidate is customer-centric, proactive, detail-oriented, and capable of coordinating with multiple internal teams to deliver exceptional service.
(Note: Looking for candidates from luxury hospitality, premium retail, back end retail operations & automotive sector, Events & Corporate Gifting sector, event agencies, wedding/luxury events, corporate merchandise)
Key Responsibilities Client Relationship Management
- Build and maintain strong relationships with existing corporate clients.
- Serve as the primary point of contact for assigned accounts.
- Understand customer requirements and provide timely solutions.
- Ensure high levels of client satisfaction throughout the engagement.
Account Management
- Manage projects from order confirmation until successful delivery.
- Coordinate with Production, Procurement, Warehouse, Design, and Logistics teams to ensure timely execution.
- Track order status and proactively update clients on progress.
- Ensure all client commitments are fulfilled within agreed timelines.
Revenue Growth
- Drive repeat orders from existing clients.
- Identify upselling and cross-selling opportunities.
- Maintain regular engagement with customers throughout the year.
- Generate referrals through excellent service.
Customer Experience
- Handle customer queries and complaints professionally.
- Ensure complaints are resolved within the defined turnaround time.
- Maintain a premium customer experience at every touchpoint.
- Collect customer feedback after project completion
Internal Coordination
- Coordinate with the Sales team for smooth project handover.
- Work closely with Finance regarding payments and outstanding balances.
- Collaborate with Operations to ensure on-time dispatch.
- Ensure all customer requirements are accurately communicated internally.
Documentation & CRM
- Maintain accurate customer records in Zoho CRM.
- Update project status regularly.
- Record follow-ups, customer interactions, and feedback.
- Prepare weekly account status reports.
Pay: ₹25,000.00 - ₹60,000.00 per month
Ability to commute/relocate:
- Yelachenahalli, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Your Current CTC and Expected CTC
Experience:
- B2B sales: 1 year (Required)
Work Location: In person
