Graphic Designer & Administrative Support Executive – RemoteJob Overview
We are looking for a creative, organised and reliable Graphic Designer & Administrative Support Executive to join our growing team.
The primary responsibility of this role will be creating professional graphics and marketing materials for our businesses. The successful candidate will also assist with customer calls, invoicing, staff shift communication and general administrative tasks across our NDIS, solar energy and water filtration businesses in Australia.
This is a remote, full-time position suitable for someone who is creative, confident in English and comfortable managing different types of work.
Key Responsibilities
Graphic Design and Marketing
- Design Facebook and Instagram advertising creatives.
- Create social media posts, banners, flyers, pamphlets and brochures.
- Design promotional graphics for different campaigns and offers.
- Resize and adapt designs for social media, websites and printed materials.
- Follow business branding guidelines and maintain a consistent professional look.
- Make changes to designs based on feedback.
- Assist with basic social media content preparation and posting.
Customer Service and Call Handling
- Answer incoming calls for our Australian NDIS business
- Speak professionally and politely with participants, support workers and other stakeholders.
- Take messages and pass important information to the relevant team member.
- Make follow-up calls when required.
- Maintain accurate call notes and customer information.
NDIS Administration
- Prepare and send invoices.
- Communicate staff shifts and roster information.
- Assist with maintaining participant, employee and service records.
- Follow up with staff regarding availability, shifts and required information.
- Support the team with general day-to-day administrative work.
Solar Energy Administration
- Assist with administrative work for Solar Energy business
- Call customers and help them complete outstanding loan or finance applications.
- Follow up with customers regarding documents, appointments, payments or missing information.
- Update customer details and progress in the CRM system.
- Prepare and send basic emails, documents, quotations or invoices.
- Coordinate with sales staff, customers and other team members.
- Perform general data entry and record-keeping tasks.
Required Skills and Experience
- Good written and spoken English is essential.
- Experience in graphic design, digital marketing creatives or social media design.
- Good knowledge of Canva is required.
- Knowledge of Adobe Photoshop, Illustrator or similar software will be an advantage.
- Comfortable speaking with Australian customers over the phone.
- Good communication and customer service skills.
- Strong attention to detail.
- Good organisational and time-management skills.
- Ability to manage multiple tasks and business requirements.
- Basic knowledge of Microsoft Word, Excel, Google Sheets and email.
- Ability to learn CRM, invoicing and business-management software.
- Able to work independently with limited supervision.
- Honest, responsible, punctual and willing to learn.
Equipment Requirements
The candidate must have:
- Their own laptop or desktop computer.
- A reliable mobile phone.
- A stable, high-speed internet connection.
- A quiet and professional environment for handling customer calls.
- Reliable electricity and a suitable backup arrangement for power or internet interruptions.
Preferred Candidate
Preference may be given to candidates who have experience in one or more of the following areas:
- Graphic design or social media marketing.
- Australian customer service or call handling.
- Virtual assistant or administrative support.
- Invoice preparation and data entry.
- CRM software.
- Working with multiple businesses or managing varied responsibilities.
Working Arrangements
- Job Type: Full-time
- Work Location: Remote / Work from Home
- Location: India
- Working Hours: Australian business hours
- The candidate must be available according to the agreed Australian working schedule.
Application Requirements
Please submit the following with your application:
- Updated résumé.
- Graphic design portfolio or examples of previous work.
- Details of your experience with Canva, Photoshop or other design software.
- A short voice recording introducing yourself in English.
- Details of your laptop, internet connection and work-from-home setup.
- Current salary and expected salary.
- Notice period or earliest available joining date.
We are looking for someone interested in a stable, long-term position who can grow with our businesses and gradually take greater responsibility.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Application Question(s):
- Do you have a reliable high-speed internet connection? (Yes/No)
- Are you comfortable working during Australian business hours? (Yes/No)
- Are you comfortable answering and making customer calls in English? (Yes/No)
- Are you comfortable handling both graphic design and administrative tasks? (Yes/No)
- Which design tools have you used? (e.g. Canva, Adobe Photoshop, Adobe Illustrator, CorelDRAW, Other)
- Do you have experience creating Facebook and Instagram ad creatives? (Yes/No)
- Do you have experience designing flyers, banners, brochures or pamphlets? (Yes/No)
- Do you have experience handling customer service or business calls? (Yes/No)
- Do you have experience creating invoices or completing administrative work? (Yes/No)
- How would you rate your spoken English? (e.g. Basic, Intermediate, Good, Very good, Fluent)
- Do you have your own laptop or desktop computer? (Yes/No)
Experience:
- graphic design: 1 year (Preferred)
Work Location: Remote
