Role Purpose
The Public Relations Officer (PRO) is responsible for maintaining strong customer relationships, managing customer grievances, enhancing the company's public image, and ensuring effective communication between customers and the organization. The role contributes to customer satisfaction, brand reputation, and business growth.
Key Responsibilities
- Build and maintain positive relationships with customers and stakeholders.
- Handle customer queries, complaints, and escalations professionally and promptly.
- Coordinate with store teams and management to resolve customer concerns.
- Monitor customer feedback and recommend improvements to enhance customer experience.
- Support marketing and promotional activities to strengthen brand visibility.
- Maintain records of customer interactions and prepare periodic reports.
- Assist in organizing events, campaigns, and community engagement initiatives.
- Ensure adherence to company policies and service standards.
- Act as a brand ambassador for myG and uphold the organization's reputation.
Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer relations, public relations, retail, or a similar role.
- Freshers with excellent communication skills may also be considered.
Required Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Customer-centric approach with a positive attitude.
- Ability to work under pressure and manage multiple priorities.
- Good organizational and reporting skills.
- Proficiency in MS Office and basic computer applications.
- Fluency in Malayalam and English; additional languages are an advantage.
Compensation & Benefits
- Competitive salary and incentives.
- Career growth opportunities within myG.
- Training and professional development programs.
- Employee benefits as per company policy.
Pay: ₹18,000.00 - ₹25,000.00 per hour
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
