Sales Support & Quote Management
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Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
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Share accurate and timely quotes with customers.
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Follow up on open quotes and reasons for non-conversion.
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Re-quote based on internal discussions (pricing, brand, schedule, location).
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Close open quotes with documented reasons.
Order & PO Coordination
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Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
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Ensure all special instructions are captured and executed.
Sample & Dispatch Coordination
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Record and track sample requests.
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Liaise with sample and procurement departments for dispatch and inward tracking.
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Coordinate with customers for sample feedback and evaluation.
Logistics & Documentation
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Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
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Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.
Receivables & Reporting
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Follow up on payments and coordinate with accounts for receivables.
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Share negative data and feedback with supervisors to improve conversion.
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Prepare customer data and insights for meetings and reviews.
General Administration
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Maintain CRM records and ensure daily reporting.
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Support in ad-hoc tasks and cross-functional coordination as required.
