FutureX is an innovative Magic Bus Livelihood program at scale. It is a 9 week program on life and employability skills which is delivered to the young people by trained Magic Bus trainers. The youths attend offline and online sessions, engage in peer learning and group work, do self- learn, undertake assignments and assessments throughout the program.
In this journey, they will also be able to ask questions about the program, their learning outcomes and about placements. This will be enabled by the Chat Support team which will provide information and guidance to young people over and above the support of the trainers.
The Mentor Chat Support Executive will be responsible for providing one one-on-one customized support to the assigned young people during the course of the program. She/he is responsible for ensuring that quality chat inputs are given to the young people which is in alignment with the program goals and objectives. Overall responsible for ensuring that youths.
- Providing support to young people via chat, including answering questions, troubleshooting problems, and resolving issues
- Able to understand the program nuances and stage of learning the youth is undergoing and is able to give customized responses/ support as required
- Able to access records of batches and youths assigned to them
- Diverts critical/unresolved chats to Mentor Chat- Team Leader
- Work closely with the Chat Support – Team Leader to analyse youth responses and support with creation of FAQs
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
