A telecaller connects with prospective and existing customers over the phone to generate leads, promote products, and resolve inquiries.
Key ResponsibilitiesMake Outbound Calls:
Reach out to potential leads using predefined scripts to introduce company offerings.Handle Inbound Calls: Answer customer questions, address complaints, and provide accurate product information.Qualify Leads: Ask relevant questions to understand customer needs and pass qualified prospects to the sales team.Update Records: Document customer feedback, call outcomes, and contact details accurately in the company CRM software.Meet Targets: Achieve daily or weekly quotas for call volume, lead generation, or sales conversion.
Requirements & SkillsEducation:
High school diploma or equivalent (Bachelor's degree preferred for advanced roles).Communication: Excellent verbal communication, active listening skills, and a clear speaking voice.Resilience: Cool-tempered with a positive attitude to handle rejection and stress professionally.Technical Skills: Basic computer literacy and familiarity with CRM tools or spreadsheets.
Pay: ₹15,000.00 - ₹35,000.00 per hour
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
