Litmus7 is seeking an exceptional talent who can work on 24x7 rotational shift to monitor, triage, fix customer Digital Landscape. Retail production Support Knowledge is Mandatory.
What You'll Do
- Proactive monitoring such as application uptime, performance metrics, transaction failures, and key error thresholds, Databases metrics of mission-critical applications and services across on-prem and cloud-hosted environments.
- Alert triage and initial diagnosis for application performance and availability issues based on SLAs.
- Ticket creation and routing via ServiceNow based on alert severity and impact.
- Maintain and optimize monitoring visibility and dashboards per industry best practices.
- Execute, build & keep the SOPs up to date.
- Coordinate with various application Teams, SME’s, Service Desk operations team to resolve and escalate Issues.
- Recommend and follow best practices on alerts optimizations, automations.
Technology Environment
- Monitoring platforms: DataDog, LogicMonitor, Pingmon, Yottaa, Spotlight
- Ticketing: ServiceNow, Jira
What You Bring
Technical & Operational Expertise
- Be ready to work on 24x7 rotations at Bangalore work location.
- Experience : 1 to 3 years of experience as an end-to-end application support echo system. Good to have retail.
- Ownership, accountability and responsibility of the tasks assigned.
- Work closely with business and application owners on troubleshooting, support, and documentation.
- Excellent communication skills to present customer, drive P1.
- Good adaptive skills to work under pressure based on SLAs.
- Be a team player, humble, and should be able to set by example.
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