Cypheron Technologies Pvt. Ltd. is seeking a motivated and customer-focused Support Executive to join our team. The ideal candidate will be responsible for providing technical and functional support to customers, assisting with software-related issues, and ensuring a smooth user experience for ERP and inventory solutions.
- This role is ideal for candidates who are passionate about technology, problem-solving, and customer interaction.
Key Responsibilities
- Provide technical and customer support through calls, remote sessions, or direct interaction
- Troubleshoot software and system-related issues efficiently
- Assist clients in using ERP and inventory management software
- Diagnose basic system and networking problems
- Maintain proper documentation of support activities and resolutions
- Ensure timely response and resolution to customer queries
- Coordinate with internal technical teams when required
Eligibility Criteria
- Bachelor’s Degree in any discipline
- Excellent verbal and written communication skills
- Knowledge of Windows Operating System and common software applications
- Basic networking knowledge
Good to Have
- Knowledge or exposure to ERP or Inventory Management Software
Required Skills
- Problem-solving ability
- Customer handling skills
- Technical learning mindset
- Time management and teamwork skills
Why Join Us?
- Opportunity to build a career in IT support and enterprise software
- Hands-on experience with ERP solutions
- Collaborative and growth-oriented work environment
- Learning and career development opportunities
Interview Details
Interviews will be conducted at Ernakulam
Interested candidates are requested to share their resumes at: [email protected]
Selected candidates will be placed in Thrissur
Job Types: Full-time, Permanent, Fresher
Pay: ₹96,000.00 - ₹360,000.00 per year
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Total years of relevant experience in Customer Support and ERP?
- Current CTC (Please include a breakdown of all components and allowances)
- Expected CTC
- Are you available to join immediately if selected?
- Provide your available dates and time slots so we can schedule the interview
Education:
Work Location: In person
