Global Bonusing Governance (GBG) is part of Global Merchant & Network Services (GMNS). GBG is responsible for the creation, governance, and maintenance of merchant industry categories used to reward cardmembers. Named Merchant is a key component of American Express card value propositions driving CM spend and loyalty. As the business owner and subject matter experts of Industry Bonusing and its processes, GBG plays an important role in enabling our business partners to provide CM and Shareholder value through new and refreshed card products and promotions. GBG collaborates cross-functionally with enterprise Marketing, US Consumer Services, Global Commercial Services, International Card Services, Global Merchant Services, Technology, Legal, and Compliance teams among others to ensure that we can fulfil accurately on the customer promise.
How will you make an impact in this role?
The Analyst, Named Merchant Governance, will support the governance, validation, and maintenance of named merchant eligibility across Card Member rewards and benefits, product benefits, and promotional offers. This role is responsible for ensuring merchants are accurately included or excluded based on established business guidelines, delivering a consistent customer experience while maintaining strong controls and governance standards.
- Bachelor's degree with 4+ years of experience in analytics, reporting, data validation, or equivalent.
- Experience working with merchant data, payments, rewards, or financial services.
- Experience working with data tools (e.g., SQL, Excel, Power BI); Python or automation skills are a strong plus
- Experience driving process transformation with a strong governance, controls, and compliance mindset.
- Ability to identify trends, solve business problems, and deliver actionable insights.
- Experience partnering with product, technology, and automation teams to deliver scalable solutions.
- Proven ability to manage cross-functional initiatives and influence stakeholders.
- Comfortable navigating ambiguity in a fast-paced environment.
- Demonstrates Blue Box Values through collaboration, inclusion, respect, empathy, and teamwork.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
