Key Responsibilities
- Provide ERP software support, including installation, configuration, troubleshooting, and user assistance.
- Implement ERP and Accounting Software solutions at customer locations.
- Understand customer business processes and configure the ERP system accordingly.
- Conduct user training and provide post-implementation support.
- Resolve customer queries through phone, remote support, and onsite visits.
- Coordinate with the development team to report issues and follow up on resolutions.
- Prepare implementation documentation and maintain project records.
- Ensure timely and successful project implementation with high customer satisfaction.
Requirements
- Male or Female candidates can apply.
- Minimum 1 year of experience in ERP or Accounting Software implementation/support preferred.
- Freshers with Accounting or ERP knowledge are also welcome to apply.
- Bachelor's Degree in Commerce (B.Com), Computer Applications (BCA), Computer Science, or related field is preferred.
- Good knowledge of Accounting concepts and GST.
- Strong communication and customer handling skills.
- Basic knowledge of SQL/Database will be an added advantage.
- Willingness to travel for customer implementation and training.
- Ability to learn quickly, solve problems, and work independently as well as in a team.
- Positive attitude and passion for customer service.
Pay: ₹12,500.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
