1) Initiating payout data and sharing it with the respective stakeholder as per the pre-defined TATs.
2) Managing communications with the stakeholders as per the pre-defined guidelines.
3) Tracking and handling payout cases which are on hold and provide resolution.
4) Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). Authorizing and tracking pay-outs for the smooth flow of the entire process.
5) Handling complex cases to ensure customer satisfaction.
6) Handling query box
7) Quality checking
IRDA MIS and Quarterly reports
