Position : Housekeeping Desk Attendant/Coordinator
Reporting : Executive Housekeeper
Education : High school diploma or equivalent required; associate or bachelor’s degree in
hospitality management preferred.
Experience : 02 to 04 years of relevant experience in reputed hotel/resorts
POSITION SUMMARY:
The Desk Attendant in the Housekeeping Department plays a pivotal role in ensuring exceptional guest satisfaction by coordinating and facilitating housekeeping operations. This position requires impeccable organizational skills, attention to detail, and a commitment to maintaining the highest standards of cleanliness and service that align with the established standards of the resort.
DUTIES AND RESPONSIBILITIES:
- Promptly and courteously handle guest requests for housekeeping services, ensuring timely fulfillment.
- Address and resolve guest complaints related to housekeeping services efficiently and effectively.
- Serve as a liaison between guests and housekeeping staff to ensure clear and efficient communication.
- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Assign daily housekeeping tasks to staff based on occupancy levels and guest requests.
- Assist in creating and managing staff schedules to ensure adequate coverage and optimal service levels.
- Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
- Should have a good telephone etiquette.
- Post laundry charges to the respective guest folios in IDS software.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities. Coordinate with the purchasing department for timely replenishment.
- Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance requests, and guest preferences
- Prepare daily, weekly, and monthly reports on housekeeping activities, occupancy levels, and guest feedback for the Housekeeping Manager.
- Manage the lost and found process, ensuring items are logged, stored securely, and returned to guests promptly
- Assist in training new housekeeping staff on policies, procedures, and standards.
- Give proper handover to the next shift and mention all responsibilities in detail to next shift staff before leaving.
- Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.
DESIRED PROFILE:
- High school diploma or equivalent required; associate or bachelor’s degree in hospitality management preferred.
- Excellent communication skills with Strong interpersonal.
- Strong organizational and multitasking abilities
- Proficiency in using housekeeping management software and Microsoft Office Suite.
- Keen eye for detail to ensure the highest standards of cleanliness and presentation.
- Maintain a professional demeanor at all times.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Shift availability:
Work Location: In person
