Job Summary
We are seeking a friendly, confident, and organized School Telecaller to join our admissions team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting prospective parents with admission inquiries, scheduling school visits, and maintaining accurate records of all interactions. The role requires excellent communication skills and a customer-focused approach to support the school's enrollment objectives.
Key Responsibilities
- Make outbound calls to parents who have submitted admission inquiries.
- Handle inbound calls and provide accurate information about the school's programs, facilities, fee structure, and admission process.
- Follow up with prospective parents to encourage admissions and answer their queries.
- Schedule campus visits, counseling sessions, and admission interviews.
- Maintain and update inquiry records in the school's database or CRM.
- Send reminders regarding admission deadlines, school events, and document submissions.
- Coordinate with the admissions and administrative teams to ensure a smooth admission process.
- Prepare daily, weekly, and monthly call reports.
- Maintain professionalism and confidentiality while interacting with parents and students.
- Achieve assigned admission follow-up and conversion targets.
Required Qualifications
- Bachelor's degree in any discipline.
- 1 years of experience in telecalling, customer service, admissions, or a similar role (freshers with excellent communication skills may also apply).
- Proficiency in MS Office and basic computer applications.
- Experience with CRM software is an added advantage.
Pay: From ₹25,000.00 per month
Work Location: In person
