Key Responsibilities
- Build and maintain positive, long-term relationships with existing and prospective customers.
- Serve as the primary point of contact for customer inquiries, requests, and concerns.
- Understand customer needs and recommend appropriate products or services.
- Respond to customer complaints promptly and coordinate effective resolutions.
- Conduct regular customer follow-ups, meetings, and business reviews.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Maintain accurate customer records, preferences, communication history, and service issues in the CRM system.
- Coordinate with sales, marketing, operations, finance, and support teams to address customer requirements.
- Inform customers about new products, services, offers, and company updates.
- Identify suitable upselling, cross-selling, renewal, and retention opportunities.
- Collect and communicate customer feedback to management and relevant departments.
- Conduct customer satisfaction surveys and analyze the results.
- Track customer retention, complaints, renewals, satisfaction scores, and relationship health.
- Prepare regular reports on customer activity, issues, feedback, and opportunities.
- Handle escalated customer issues and ensure timely follow-up until resolution.
- Support customer loyalty programs and initiatives designed to reduce customer churn.
- Maintain professional communication with customers through phone, email, online platforms, and in-person meetings.
These responsibilities are consistent with common relationship-management duties such as account ownership, complaint resolution, customer reviews, CRM usage, satisfaction tracking, and collaboration with sales teams.betterteam+1
Required Qualifications
- Bachelor’s degree in business administration, marketing, communications, or a related field.
- 2–5 years of experience in customer service, client relations, account management, sales, or a related position.
- Experience using CRM software and customer-support or reporting systems.
- Strong understanding of customer-service principles and relationship-management practices.
- Experience handling customer complaints and escalated issues.
Required Skills
- Excellent verbal and written communication.
- Strong interpersonal and relationship-building skills.
- Active listening and empathy.
- Problem-solving and conflict-resolution abilities.
- Customer-retention and account-management skills.
- Good negotiation and presentation skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office and CRM software.
- Ability to analyze customer feedback and service data.
- Teamwork and cross-functional collaboration.
- Professional, patient, and customer-focused attitude.
Key Performance Indicators
- Customer satisfaction score.
- Customer retention and renewal rate.
- Reduction in complaints and resolution time.
- Customer response and follow-up time.
- Account growth, upselling, and cross-selling.
- Customer engagement and relationship health.
- Accuracy of CRM records and customer reports.
- Number of successfully resolved escalated issues.
Pay: ₹18,000.00 - ₹60,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: In person
