Job Description – Head of Operations
Position: Head of Operations
Company: DJRS Hospitality LLP.
Location: Mumbai
About Us
DJRS Hospitality LLP. operates a portfolio of premium hospitality brands, including specialty restaurants, cafés, cloud kitchens, and fine dining concepts. We are looking for an experienced hospitality professional to lead operations across all our brands, ensuring exceptional guest experiences, operational excellence, and sustainable business growth.
Position Summary
The Head of Operations will be responsible for overseeing the complete operational performance of all DJRS Hospitality outlets, including restaurants, cafés, and cloud kitchens. This leadership role requires a strategic thinker with a strong hospitality background who can drive profitability, maintain brand standards, develop high-performing teams, and ensure consistent service excellence across multiple locations.
Key ResponsibilitiesOperational Leadership
- Lead and manage operations across all restaurant brands, cafés, and cloud kitchens under DJRS Hospitality LLP.
- Ensure all outlets consistently achieve operational, financial, and service excellence.
- Develop and implement operational strategies aligned with the company's vision and expansion plans.
- Standardize SOPs across all brands while maintaining each brand's unique identity.
- Conduct regular operational audits and outlet visits to ensure compliance with company standards.
Financial & Business Performance
- Drive revenue growth while maintaining profitability.
- Monitor daily, weekly, and monthly sales performance.
- Manage outlet P&Ls, food cost, beverage cost, labor cost, and controllable expenses.
- Identify opportunities to improve operational efficiency and reduce wastage.
- Prepare and present MIS reports and performance reviews to the management team.
Guest Experience
- Ensure exceptional guest satisfaction across all brands.
- Monitor guest feedback, online reviews, and customer satisfaction metrics.
- Resolve escalated guest concerns professionally and implement preventive measures.
- Build a culture focused on hospitality, quality, and memorable dining experiences.
Team Leadership
- Lead, mentor, and develop Restaurant Managers, Executive Chefs, Area Managers, and support teams.
- Build leadership capability through coaching and structured training.
- Partner with the HR team on recruitment, onboarding, performance management, and employee retention.
- Foster a culture of accountability, collaboration, and continuous improvement.
Compliance & Quality
- Ensure compliance with FSSAI guidelines, food safety regulations, hygiene standards, fire safety requirements, and statutory compliances.
- Maintain high standards of cleanliness, food quality, and workplace safety.
- Ensure all company policies and operational procedures are consistently followed.
Expansion & Projects
- Support the launch of new restaurant concepts, cafés, and cloud kitchens.
- Coordinate outlet openings, renovations, and operational transitions.
- Work closely with Marketing, Finance, Procurement, HR, and Projects to achieve organizational goals.
Qualifications
- Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
- MBA is an added advantage.
Experience
- Minimum 10+ years of experience in hospitality or restaurant operations.
- At least 5 years in a senior leadership role managing multiple outlets or brands.
- Proven experience in premium dining, casual dining, cafés, or cloud kitchen operations.
- Experience handling multi-unit operations with strong financial accountability.
Required Skills
- Multi-unit restaurant operations management
- Strategic business planning
- P&L and budget management
- Cost control and profitability improvement
- Leadership and team development
- Guest experience management
- SOP implementation and process optimization
- Inventory and procurement management
- Vendor management
- Strong analytical and decision-making abilities
- Excellent communication and interpersonal skills
- Advanced Microsoft Excel and operational reporting
- Knowledge of POS systems and restaurant technology
Key Performance Indicators (KPIs)
- Revenue and profitability growth
- Outlet-wise sales performance
- Food and beverage cost control
- Labor cost optimization
- Guest satisfaction and online review ratings
- Employee retention and engagement
- Compliance audit scores
- SOP adherence
- Operational efficiency and productivity
- Successful execution of new outlet openings
What We Offer
- Competitive Salary Package
- Performance-Based Incentives
- Service Charge (as per company policy)
- Staff Meals
- Provident Fund (PF) & Statutory Benefits
- Employee of the Month Recognition
- Employee Engagement Activities
- Leadership Development & Career Growth Opportunities
- Opportunity to lead and grow multiple hospitality brands under DJRS Hospitality LLP.
Pay: ₹60,000.00 - ₹100,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
