Job Description
We are looking for a detail-oriented and responsible Call Coordinator to manage daily calling activities, coordinate with customers and internal teams, maintain records, and provide administrative support. The ideal candidate should have good communication and follow-up skills, basic computer knowledge, and the ability to work efficiently in a fast-paced environment.
Hindi communication is mandatory for this position.
Key Responsibilities
- Handle incoming and outgoing calls with customers, vendors, and internal teams.
- Coordinate and follow up with customers regarding enquiries, requirements, pending tasks, and updates.
- Maintain accurate records of calls, customer details, follow-ups, and daily activities.
- Make regular follow-up calls and ensure timely closure of pending requirements.
- Coordinate with sales, accounts, HR, procurement, and other internal departments as required.
- Prepare and maintain daily calling reports and follow-up reports using MS Excel.
- Handle emails, WhatsApp communication, and other office correspondence when required.
- Maintain customer documents, invoices, quotations, and other office records.
- Assist in preparing quotations, invoices, reports, and other administrative documents.
- Update customer and operational data accurately in Excel or company systems.
- Track pending calls, enquiries, payments, documents, and other assigned activities.
- Ensure proper communication of customer requirements to the concerned department.
- Perform other calling, coordination, and backend administrative tasks as assigned.
Required Skills & Qualifications
- Hindi communication is mandatory.
- Good verbal communication and interpersonal skills.
- Basic knowledge of MS Excel and MS Word.
- Good follow-up and coordination skills.
- Ability to maintain accurate records and documentation.
- Organized, responsible, and detail-oriented.
- Ability to handle multiple tasks and work under deadlines.
- Previous experience in calling, telecalling, customer coordination, or office administration will be an advantage.
Preferred Candidate
Candidates who are confident in speaking Hindi and have good follow-up, coordination, and basic computer skills are preferred.Immediate joiner only
Interested Candidates Contact : 99448 97564
Pay: ₹25,000.00 per month
Work Location: In person
