* Handle inbound and outbound reservation inquiries via calls, WhatsApp, email, and chats
* Understand guest requirements and recommend suitable stay experiences
* Convert inquiries into confirmed bookings while achieving sales targets
* Handle guest objections confidently and professionally
* Maintain accurate guest and booking information in CRM systems
* Coordinate with internal teams to ensure seamless guest experiences
* Stay updated on room categories, pricing, offers, and reservation procedures
* Deliver excellent customer service throughout the guest journey
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- 1. Do you have experience handling customer calls, WhatsApp chats, or reservation inquiries?
(Please mention company name and duration.)
2. How would you convince a guest to confirm a booking if they say the price is too high?
3. Are you comfortable achieving monthly sales or booking targets?
Yes
No
4. Have you worked with any CRM, hotel booking software, or guest management system before?
(Example: PMS, Opera, eZee, Zoho, etc.)
5. This role requires handling inbound and outbound guest communication professionally. Why do you think you are suitable for this position?
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Sales: 1 year (Preferred)
Language:
- English, Hindi, Marathi (Preferred)
Location:
- Andheri East, Mumbai, Maharashtra (Preferred)
Shift availability:
Willingness to travel:
Work Location: In person
