As a Functional Consultant at FACT Software Group, you will wear many hats and have the opportunity to progress within the company. FACT Software provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients, and learn about the entire post-sales process.
Implementation & Training :
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Project Implementation from Kick-Off to Go Live
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Requirement Gathering & Business Process Mapping
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System Setup, Configuration & Implementation
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FRD Documentation
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End-User Training
Helpdesk & Support Activities :
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Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc
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Post Implementation Support
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Ability to develop loyal, ongoing relationships with customers
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Maintain high degree of customer engagement and satisfaction
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Responsible for retention and up-selling to current clients
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Diligently follow-up on renewal of Annual Maintenance Plans
Pre-Sales & Project Scoping:
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Product Demonstration
- Assist the Sales Team in
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Project Scoping
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Documenting Proposals & RFP responses
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Sales-To-Implementation Project Handover Documentation
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You may visit clients onsite for implementation and training on new projects as well as for existing clients.
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High degree of technical competency with computer systems and software
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B.Com Freshers with solid Accounting language
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Solid foundational Accounting knowledge
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0 – 6 Years of Experience in ERP Domain
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Preferably worked in ERP Help Desk/Implementation
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Language Known : English (Read, Write and Speak), Bengali (Speak), Hindi (Speak)
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Excellent communications skills and client management skills
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Bachelor’s Degree (Commerce)
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Must be located in Kolkata
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Strong accounting knowledge
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Experience in Client Management
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Industry standard annual leave
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Management team that supports your growth and learning
