Quality Auditor (Call Quality)
Location: Mohali (Work From Office)
Job Type: Full-Time
Shift: Night Shift
Interested candidates who match the below requirements can WhatsApp their updated resume directly to +91 95924 59292.
Job Summary
We are hiring a Quality Auditor to evaluate call quality, ensure compliance with quality standards, and help improve overall team performance through regular audits, coaching, and feedback.
Key Responsibilities
- Monitor and evaluate customer interactions as per quality standards.
- Conduct call audits and maintain QA scorecards.
- Provide constructive feedback and coaching to improve agent performance.
- Identify performance gaps and recommend improvement plans.
- Ensure adherence to company processes, SOPs, and compliance requirements.
- Prepare daily, weekly, and monthly quality reports.
- Analyze quality trends and share actionable insights with Team Leads and Management.
- Participate in calibration sessions to maintain audit consistency.
- Support training and quality improvement initiatives.
Requirements
- Graduate in any discipline.
- 1–3 years of experience as a Quality Auditor or Call Quality Analyst.
- Excellent English communication skills.
- Strong listening, analytical, and documentation skills.
- Proficiency in MS Excel and reporting.
- Ability to provide objective feedback and coaching.
- Strong attention to detail and time management.
- Experience auditing customer service or sales calls is preferred.
What We Offer
- Competitive Salary
- Performance-Based Incentives
- 5 Days Working
- Career Growth Opportunities
- Professional Work Environment
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
