Job Summary:- As a service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers’ service needs.
Key responsibilities:-
1. You study service history of the appointed customer and prepare yourself to attend the customer.
2. You interact with customers during reception and perform active reception as per the check sheet.
3. You advise customers for suitable service product and required jobs to be done as per the customers’ need.
4. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
5. You translate the customer requirement in technical instructions with quick test and environment data collected during reception.
6. You exhibit maximum transparency with customer to show parts to be replaced and vehicle status in workshop.
7. You keep on updating the vehicle status to customers during service.
8. You follow up with the workshop for completion of job as per promised time.
9. You confirm the readiness of car after visual inspection and inform customer about delivery time.
10. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
Qualification & Experience:
- Diploma in Automotive / Mechanical Engineering.
- 2-5 years of experience in automobile sector.
To apply: Share your resume at 9878941946 or can also share refrences.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹27,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Education:
Experience:
- Automobile: 2 years (Preferred)
- Service Advisor: 1 year (Preferred)
License/Certification:
- Driving Licence (Preferred)
Location:
Work Location: In person
