Job Summary
We are looking for a professional, guest-focused, and well-presented Front Office Executive to join our hotel team. The candidate will be responsible for providing excellent guest service, managing front desk operations, handling check-in and check-out procedures, responding to guest queries, and ensuring a smooth and memorable guest experience.
Key Responsibilities
- Welcome and greet guests in a warm, courteous, and professional manner.
- Handle guest check-in and check-out procedures efficiently and accurately.
- Verify guest information, identification, reservations, and payment details.
- Manage room allocations and coordinate with the Housekeeping department regarding room status.
- Handle guest queries, requests, complaints, and feedback professionally and ensure timely resolution.
- Maintain accurate records of guest information and front office transactions.
- Handle telephone calls, emails, and other guest communications.
- Coordinate with Reservations, Housekeeping, F&B, Accounts, and other departments to ensure smooth operations.
- Assist guests with information regarding hotel facilities, services, local attractions, transportation, and other requirements.
- Handle cash, card, and other payment transactions as per hotel procedures.
- Prepare and maintain daily reports, registers, and front office documentation.
- Ensure proper handling of room keys/cards and guest belongings as per company policies.
- Maintain high standards of grooming, hygiene, etiquette, and professional conduct.
- Promote hotel facilities, room upgrades, and other services wherever appropriate.
- Follow all hotel policies, SOPs, safety procedures, and guest-service standards.
- Ensure proper shift handover and communicate important information to the next shift.
- Perform any other duties assigned by the Front Office Manager or management.
Candidate Requirements
- Diploma/Degree in Hotel Management, Hospitality, Tourism, or a related field.
- Previous experience in a hotel/resort front office will be an advantage.
- Freshers with good communication and interpersonal skills may also be considered.
- Good verbal and written communication skills.
- Proficiency in English and Hindi; knowledge of additional languages will be an advantage.
- Basic computer knowledge and familiarity with hotel PMS/software.
- Strong customer-service and problem-solving skills.
- Ability to work under pressure and handle multiple tasks efficiently.
- Flexible to work in rotational shifts, including weekends and holidays.
- Pleasant personality with professional grooming and a positive attitude.
Pay: ₹17,000.00 - ₹19,000.00 per month
Work Location: In person
