Quality Assurance Executive
Location: Thrissur
Key Responsibilities:
Monitor customer interactions to ensure quality standards are maintained.
Evaluate calls against predefined QA parameters.
Provide constructive feedback to improve team performance.
Prepare quality scorecards and performance reports.
Assist in training and continuous quality improvement initiatives.
Requirements:
Experience in Quality Assurance or Call Monitoring.
Excellent listening and analytical skills.
Good communication and reporting abilities.
Fluency in English, Malayalam, and preferably Hindi.
Experience in immigration, education, BPO, or customer support industries is preferred.
