Key Responsibilities
- Make outbound calls to customers regarding overdue loan or EMI payments.
- Follow up regularly with customers to ensure timely payment of outstanding dues.
- Explain payment options, settlement offers, and repayment schedules.
- Negotiate payment commitments while maintaining a professional and respectful approach.
- Update customer interaction details accurately in the CRM/system.
- Achieve assigned collection and recovery targets.
- Coordinate with Field Collection Executives whenever required.
- Escalate disputed or high-risk accounts to the Team Leader.
- Ensure all recovery activities comply with company policies, RBI guidelines, and applicable laws.
- Maintain confidentiality of customer information.
Pay: ₹10,000.00 - ₹11,000.00 per month
Work Location: In person
