ORN Vacation Pvt. Ltd. is hiring a Customer Support Executive / Customer Service Executive for our Customer Support and Operations team in Hebbal, Bangalore.
We are looking for candidates with 1–3 years of experience in BPO, Customer Support, Customer Service, Call Centre, Customer Care, Voice Process or similar customer-facing roles.
The ideal candidate should have strong communication skills, a customer-first approach and the ability to resolve customer queries professionally through calls, email and chat support.
As a Customer Support Executive, you will handle customer enquiries, resolve service-related concerns, coordinate with internal teams and ensure a high level of customer satisfaction while meeting defined quality, productivity and service standards.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Provide customer support through phone calls, email and chat.
- Understand customer queries and provide accurate and timely solutions.
- Resolve customer complaints, concerns and service-related issues.
- Conduct regular customer follow-ups until issues are resolved.
- Coordinate with Operations and other internal teams for faster resolution.
- Maintain accurate records of customer interactions, complaints and resolutions.
- Provide customers with clear and correct information regarding their queries.
- Deliver a consistently high level of customer service and customer satisfaction.
- Meet assigned quality, productivity, response-time and service targets.
- Follow company processes, policies and standard operating procedures (SOPs).
- Escalate unresolved or critical customer issues to the appropriate team when required.
Required Skills & Qualifications
- 1–3 years of experience in Customer Support, Customer Service, BPO, Call Centre, Customer Care, Voice Process or a similar role.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving skills.
- Experience handling inbound calls and outbound calls.
- Comfortable providing voice, email and chat support.
- Good interpersonal and listening skills.
- Ability to handle customer complaints calmly and professionally.
- Strong follow-up and coordination skills.
- Basic knowledge of MS Office, email and computer applications.
- Ability to work in a fast-paced and target-driven environment.
- Good attention to detail and a customer-first attitude.
- Ability to manage multiple customer interactions efficiently.
Preferred Skills
- Previous experience in a BPO, Customer Service or Customer Support process.
- Experience in the travel, tourism, hospitality or service industry will be an added advantage.
- Candidates who can join immediately or at short notice will be preferred.
What We’re Looking For
We are looking for a customer-focused, patient, proactive and responsible Customer Support Executive who can communicate clearly, solve problems efficiently and maintain professionalism while handling multiple customers.
The ideal candidate should be comfortable working in a customer-facing environment and committed to providing excellent service.
Who Can Apply?
Candidates looking for opportunities such as:
- Customer Support Executive Jobs in Bangalore
- Customer Service Executive Jobs in Bangalore
- BPO Jobs in Bangalore
- Customer Care Executive Jobs
- Call Centre Jobs in Bangalore
- Inbound Customer Support Jobs
- Outbound Calling Jobs
- Voice Process Jobs in Bangalore
- Email Support Jobs
- Chat Support Jobs
- Customer Support Jobs in Hebbal
- BPO Jobs in Hebbal Bangalore
- Immediate Joiner Customer Support Jobs
are encouraged to apply.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
