Senior Business Analyst — Reservation Systems
Travelopia is a leading conglomerate in the specialist Travel industry, consisting of outstanding experiential travel brands. Our goal is to build captivating and outstanding customer travel experiences, fulfilling their expectations. We strive to become the world's leading travel portal by providing measurable value across our entire brand portfolio worldwide. We use innovative software and technologies to optimise the digital customer journey and build customised software products that improve our outstanding customer experiences.
This is a hands-on Senior Business Analyst role for someone who is technically curious, AI-savvy, and eager to gain deep expertise in a mission-critical reservation platform. Beyond gathering requirements, you will analyse data, understand system behaviour, challenge assumptions with evidence, and leverage AI tools to drive faster, smarter problem-solving.
- Competitive salary, Bonus scheme and Employee benefits
- Collaborative and dynamic work environment
- Flexible working hours and a hybrid working model
- Excellent opportunities for learning, working with global teams
- Opportunity to work on impactful projects that influence the company's growth
- Reservation System Expertise: Develop strong functional expertise in a multi-brand reservation platform, including legacy and modern modules
- Requirements Gathering & Analysis: Gather, analyse, and document business requirements and reservation workflows from stakeholders.
- Data & Database Analysis: Perform SQL-based data analysis, troubleshoot issues, and validate business logic using database objects.
- Integration & API Understanding: Understand and document platform integrations, APIs, and data flows across internal and third-party systems.
- Business–Engineering Bridge: Translate business needs into user stories, acceptance criteria, and technical specifications for engineering teams.
- AI Augmentation: Leverage AI tools, including LLMs and automation frameworks, to enhance business analysis, accelerate documentation, uncover data insights, and improve efficiency. Identify and implement AI-driven opportunities to optimize reservation workflows and operational processes.
- Agile Practices, Support & Release Management: Lead Agile ceremonies, support UAT, coordinate releases, and manage platform configuration across brands.
- Professional Level: Senior Business Analyst with rich experience in travel, hospitality, or reservation/booking domains.
- Technical & Data Skills(Must-Have): Strong knowledge of relational databases, SQL queries, data structures, triggers, and data flow analysis.
- Integration Literacy (Must-Have): Practical understanding of APIs, REST services, system integrations, middleware, and data contracts.
- AI Fluency(Must-Have): Demonstrated habit of using AI tools (ChatGPT, Claude, Copilot, or similar)in your daily work for drafting specs, analysing data, generating test scenarios, or automating routine tasks. We are not looking for AI expertise, but for someone who has made AI part of how they work.
- Reservation / Booking Domain Knowledge: Experience with complex booking or reservation platforms supporting multiple brands or business units.
- Multi-Functional Collaboration & Agile Expertise: Ability to work across business, technology, and operations teams with hands-on Agile and SDLC experience.
- Tool Proficiency & Analytical Mindset: Skilled in JIRA, Confluence, Miro, data-driven problem solving, and exposure to AI-focused initiatives is an advantage.
We are committed to building a diverse and inclusive workplace where individuals can be their authentic selves and contribute to meaningful outcomes. Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected]
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