· Need to follow company defined standard and procedures while answering calls and delivery messages
· Follow up customers for service initiation, offer appointments for service
· Maintain & communicate service appointments for the next day, to relevant role holders
· Handle customer queries and escalate concerns to relevant role-holders and ensure that they are closed on time
· Pitch VAS to customers over the phone
· Design relevant campaigns with Customer Relationship Manager and Works Manager to increase workshop revenue
Ø Lost Customer Marketing:
· Analyze the lost cases of workshop and prepare action plan with CRM, GM service
· Update details of lost customers in DMS in case of incorrect contact details
· Carry out customer acquisition as per plan
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
Work Location: In person
