Customer support:
Provide support to customers by answering questions, offering advice, and solving problems
Communication: Communicate with customers directly via phone, email, or live chat
Problem solving: Define problems, identify causes, and select solutions
Reporting: Report common complaints and feedback about products and services
Product knowledge: Provide detailed information about products and services
Customer experience: Maintain a positive customer experience
Some skills that are important for customer service support include:
Active listening: Listen to understand the customer's issue
Empathy: Be empathetic and friendly to build rapport with customers
Patience: Be patient when handling customer interactions
Technical aptitude: Learn and use support tools and software proficiently
Continuous learning: Stay updated on the latest features and industry trends
Positive attitude: Approach each customer interaction with a positive attitude
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
