Inremit is looking for a Telecaller & Retailer Onboarding Executive to manage and assist retailers who have already registered or shown interest through our website.
This is not primarily a cold-calling sales role. You will receive data of retailers who have already signed up with Inremit. Your main responsibility will be to contact them, understand their onboarding status, collect the required details/documents, complete their KYC and agreement process, and help them become active Inremit retailers.
You will also handle incoming calls and queries from retailers who are facing difficulties during the onboarding or activation process.
Key Responsibilities
- Contact retailers who have registered through the Inremit website.
- Explain the Inremit retailer onboarding process clearly.
- Follow up with registered retailers to complete pending onboarding steps.
- Collect and verify basic KYC documents such as PAN, Aadhaar, bank details and other required information.
- Coordinate KYC verification and retailer account activation.
- Assist retailers in completing the required agreement/documentation.
- Follow up with retailers until their account is fully activated and live.
- Maintain proper records of contacted, pending and activated retailers.
- Update the status of each retailer in the company's CRM/dashboard.
- Attend incoming calls from retailers regarding onboarding issues.
- Assist retailers facing problems with KYC, documentation, login, account activation or onboarding.
- Coordinate with the internal operations/support team wherever required.
- Regularly follow up with pending retailers.
- Ensure a smooth onboarding experience from registration to activation.
- Maintain professional communication with retailers over phone, WhatsApp and email.
Candidate Requirements
- Good communication skills in Hindi.
- Basic understanding of English.
- Comfortable speaking with customers/retailers over phone.
- Basic computer knowledge.
- Comfortable using web portals, CRM, WhatsApp and email.
- Good follow-up and coordination skills.
- Ability to maintain customer records accurately.
- Candidates with experience in telecalling, customer support, fintech, AEPS, DMT, banking, payments, B2B onboarding or retailer onboarding will be preferred.
- Freshers with good communication and computer skills may also apply.
Important – Work From Home Policy
This position will initially be available as Work From Home for a limited period.
Candidates must understand that this is not a permanent remote position.
After the initial WFH period, the selected candidate will be required to work from the company's Noida office.
Candidates who are willing and able to relocate/travel to Noida when required should apply.
Salary
₹15,000 per month
Salary growth and additional incentives may be considered based on performance, retailer activation and overall contribution.
Preferred Experience
- Telecalling
- Customer Support
- Retailer/Merchant Onboarding
- Fintech Operations
- KYC & Documentation
- AEPS / DMT / Micro ATM / Digital Payments
Who Should Apply?
This role is suitable for someone who enjoys speaking with customers, following up with leads and helping them complete a process.
You will be working mainly with existing registered retailer data provided by the company, rather than searching for customers yourself.
Your primary objective will be:
Registered Retailer → Contact → KYC → Agreement → Activation → Live Retailer
If you have good communication skills, are comfortable making follow-up calls and can manage onboarding systematically, we would like to hear from you.
Company: Remitverse Technologies Private Limited
Brand: Inremit
Website: inremit.in
Pay: ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Work from home
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: Remote
