Job Purpose
To look after and assist the HOD in the day-to-day functioning of the Investor Service Cell Department of the Exchange and in that context maintain all records, databases, files and ensure compliance with the provisions of the Arbitration and Conciliation Act, 1996, General Acts, NCDEX Bye Laws, Rules and Regulations.
To implement and monitor the companys arbitration and investor grievance policies and procedures to assure that there are adequate controls to protect the companys interests and interest of investors
Follow TAT for each correspondence within and outside NCDEX and maintain proper records(electronic and physical) of documents
Facilitate Conciliation and arbitration proceedings as per the turnaround time prescribed by SEBI
To work with and assist the SEBI in drafting of any processes or governing commodity markets.
Daily updating of IG, Conciliation arbitration and case status report and MIS
Maintain records of ODR Institution, Conciliation members details and arbitrators details and details of ISCs
Handling Defaulter member Proceedings and Claims
To Conduct Investor Awareness Programme (IAP) work of entire India though SMARTS and RISA
Educational Qualification
LLB / MBA or similar degree from a reputed University / Institute
0 to 4 years of total experience with relevant 2 years of experience in Investor Grievance / Customer Service Department
Functional Competencies requiredhttps://ncdex.com/admin/senior_managershttps://ncdex.com/admin/senior_managers
Drafting letters and other documents
Knowledge and understanding of Exchange ecosystem and operations
Understanding and interpreting provisions of law in the area of the work related to the Department
Awareness of the developments in the area of arbitration laws and bye laws, rules and regulations
