About the Role
We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution.
The candidate should be comfortable working in rotational shifts and possess strong communication and organizational skills.
Key Responsibilities
- Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
- Handle customer queries, complaints, feedback, and escalations in a professional and timely manner.
- Update and maintain customer records accurately in the CRM/in-house software.
- Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.
- Monitor customer interactions and ensure all conversations are documented appropriately.
- Follow up with customers regarding pending requests, deliveries, returns, or service-related concerns.
- Maintain service quality standards and ensure a positive customer experience.
- Generate basic reports and maintain records of customer interactions and resolutions.
- Adhere to company SOPs and customer service guidelines.
Required Skills & Qualifications
- Graduate in any discipline.
- 1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
- Hands-on experience handling:
- WhatsApp Business
- Email support
- Calling platforms
- Live chat platforms
- CRM/In-house software
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Good computer proficiency and familiarity with MS Excel, Google Sheets, and CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Professional, customer-centric, and detail-oriented approach.
Additional Requirements
- All candidates are welcome to apply.
- Must be comfortable working in rotational shifts, weekends, and holidays as per business requirements.
- Ability to work independently and as part of a team.
Immediate joiners will be preferred.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
