Job Title:
Works Manager
Company:
Popular Vehicles and Services Limited
Location:
[Specific Location : KALLAMBALAM, Trivandrum and around 40 km surrounding Dealership Location]
Job Type:
Full-Time | On-site
Experience Required:
5-10 years (Only Experienced candidate with relevant qualifications may apply)
Education Qualification:
Diploma / B.Tech / Graduate (B.Com / BBA / B.Sc)
Preferred: Automobile / Mechanical / Supply Chain / Logistics background
Job Description:
As a Works Manager at Popular Vehicles and Services Limited (Maruti Suzuki Dealership), you will be responsible for overseeing and managing the overall operations of the service workshop. You will ensure smooth workflow, high-quality service delivery, customer satisfaction, and compliance with company and manufacturer standards. This role involves leading a team of service advisors, technicians, and support staff to achieve operational excellence and business targets.
Key Responsibilities:
- Supervise daily service operations to ensure timely and efficient vehicle servicing and repairs
- Monitor workshop productivity, bay utilization, and adherence to repair timelines
- Ensure compliance with Maruti Suzuki service standards, quality checks, and safety guidelines
- Coordinate with spare parts, body shop, and warranty teams for smooth operations
- Handle customer escalations, resolve service-related issues, and maintain high customer satisfaction scores
- Monitor service KPIs (e.g., TAT, CSI, repeat repairs) and implement corrective measures
- Prepare and review workshop performance reports and share with management
- Support manpower planning, training, and performance evaluation of the service team
- Oversee warranty claim processes, goodwill approvals, and ensure proper documentation
- Implement 5S practices, safety measures, and continuous improvement initiatives in the workshop
Required Skills:
- Strong knowledge of automobile servicing, diagnostics, and repair processes
- Leadership and team management abilities
- Customer handling and conflict resolution skills
- Familiarity with ERP/SAP/DMS systems (Preferred)
- Computer proficiency (Excel, Email, MS Office)
- Analytical thinking and problem-solving ability
Salary & Benefits:
- As per industry standards and company policy
- Provident Fund, ESI, Incentives, and other statutory benefits
- Training and career growth opportunities
About Maruti Suzuki:
Maruti Suzuki India Limited is India’s largest passenger car manufacturer and a subsidiary of Suzuki Motor Corporation, Japan. It has been a leader in automobile manufacturing and customer service in India, offering a wide range of innovative and reliable vehicles through its extensive sales and service network.
How to Apply:
Interested candidates can apply through the job portal or email their resume to: [insert HR contact email]
Job Types: Full-time, Permanent, Fresher
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Varkala, Thiruvananthapuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Language:
- MALAYALAM,TAMIL,ENGLISH,HINDI (Required)
License/Certification:
- 2 Wheeler License, 4Wheeler License (Required)
Location:
- Varkala, Thiruvananthapuram, Kerala (Required)
Work Location: In person
