What you'll do
Job Title- Customer Service Associate (CSA) Non-Voice Preferred candidate profile : looking for immediate joiners residing in Bengaluru.
Position Details:
- Role: Consultant/Sr. Consultant - Customer Support
- Location: Electronic City, Phase 1, Bangalore
- Shift Timings: Rotational Shifts
- Perks: 2-way Cabs and Food.
- Please note: This position involves rotational shifts
Overview of Position The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual need
- Leveraging their experience to provide feedback to the team on how to improve client service
- Driving customer communication during critical events
Educational/Work Experience and Requirements
- Must successfully pass a background check of 12th graduate or equivalent required
- Experience in the gaming/tech support industry is a plus
- Critical Skills
- Above average verbal and written communication skills - ability to
- speak accurately, using proper grammar, and good enunciation
Point of Contact :HR : Sonia Lewis
Contact Number :7899915386
Pay: ₹17,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
