Job description
Role & responsibilities
- Handle and manage a team in an International BPO process
- Shrinkage and Attrition
- Monitor team performance and achieve process targets
- Handle escalations and support team members
- Conduct team huddles and performance feedback sessions
Preferred skill set
- Team Handling
- Shrinkage
- Attrition
- International BPO Experience
- Voice/Blended Process Knowledge
- Excellent Communication Skills
- Escalation Handling
- Team Management
- Call or whatsapp 8532072160 HR Mayank
Pay: ₹600,000.00 - ₹700,000.00 per year
Application Question(s):
- How many years of _____ experience do you have as a Team Leader?
- Do you have Team Lead Experience in International process?
Work Location: In person
