Chennai, Tamil Nadu
Job Summary
Job Summary : Remote Desktop Support RCC Support
Job Role : SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Job Description : • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Key Responsibilities
Job Responsibilities : • Provide remote desktop support to clients, troubleshooting and resolving technical issues. • Assist clients with software installations, configurations, and updates. • Monitor and maintain client systems to ensure optimal performance. • Collaborate with other IT professionals to resolve complex technical problems. • Document and track support requests, ensuring timely resolution. • Provide excellent customer service and maintain a high level of client satisfaction.
Skill Requirements
1. Proficient In Microsoft Vdi Solutions And Rdsh With A Strong Understanding Of Related Technologies.
2. Familiarity With Touch Services And Video/Telepresence Tools.
3. Basic Knowledge Of Software Development Principles And Best Practices.
4. Strong Analytical And Problem-Solving Skills To Address Client Issues Effectively.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Azure Virtual Desktop Specialty, Itil Foundation Certificate In It Service Management
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