Job Title: Communication Coach/L&D Trainer
Department: Business Development
Location: On-site
Employment Type: Full-time/Part-time
Key Responsibilities
- Coaching & Training:
- Design and deliver training programs focused on soft skills, email etiquette, and phone communication tailored for the Business Development teams.
- Conduct workshops, and one-on-one coaching sessions to address individual and team needs.
- Provide live coaching and feedback on email drafts and customer calls.
Soft Skills Development:
- Enhance skills like empathy, active listening, persuasion, conflict resolution, and customer engagement.
- Coach BDAs on building rapport and trust with customers.
Email Communication Training:
- Guide BDAs on writing concise, professional, and engaging email responses.
- Teach techniques for personalizing customer communication.
Phone Communication Training:
- Develop strategies for effective discovery and follow-up calls.
- Train on managing tone, clarity, and confidence during phone conversations.
- Provide role-play scenarios and real-time feedback for call handling.
Performance Tracking & Feedback:
- Evaluate the BDAs' progress by reviewing email responses, call recordings, and mock scenarios.
- Offer constructive feedback and actionable steps for continuous improvement.
- Collaborate with managers to ensure the training aligns with team and organizational goals.
Content & Material Development:
- Develop communication training materials, guides, and frameworks for internal use.
- Create role-play scenarios and exercises to simulate real customer interactions.
Key Requirements
- Educational Background:
- Bachelor’s degree in communication, Business Administration, Psychology, or a related field.
Experience:
- Minimum 1 year of experience as a Communications Coach, Sales Trainer, or similar role.
- Experience working with sales or business development teams is a must.
Skills:
- Strong understanding of email and phone etiquette for professional communication.
- Exceptional coaching and mentoring skills with the ability to identify individual strengths and weaknesses.
- Expertise in soft skills development, objection handling, and customer engagement.
- Knowledge of CRM tools and sales communication tools is a plus.
- Personal Attributes:
- Excellent verbal and written communication skills.
- Patience, empathy, and a keen ability to build trust and inspire growth.
- Analytical mindset to evaluate performance metrics and training effectiveness.
Job Types: Full-time, Permanent
Pay: ₹350,000.00 - ₹750,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
