About the Role
We are looking for a proactive and customer-focused Customer Relationship Manager to build strong relationships with our clients and ensure a seamless experience throughout their travel journey.
The ideal candidate should have excellent communication skills, a strong sense of ownership, and the ability to understand customer requirements, coordinate with internal teams, and ensure every client receives timely and personalised assistance.
Key Responsibilities
- Act as the primary point of contact for customers throughout their travel journey.
- Build and maintain strong, long-term relationships with existing and prospective clients.
- Understand customer requirements and provide personalised travel assistance.
- Follow up with clients regarding enquiries, bookings, payments, travel documents, and post-trip feedback.
- Coordinate closely with the Sales, Operations, Visa, and Travel Planning teams to ensure smooth execution of trips.
- Proactively communicate important updates, changes, and travel-related information to customers.
- Handle customer queries, concerns, and complaints professionally and ensure timely resolution.
- Maintain accurate customer records, interactions, and follow-ups in the CRM system.
- Conduct post-trip follow-ups to collect feedback and identify opportunities for repeat business and referrals.
- Identify opportunities to upsell relevant travel services, upgrades, experiences, and future trips.
- Ensure high levels of customer satisfaction and contribute towards improving the overall customer experience.
- Maintain regular follow-ups with inactive or past customers to generate repeat business.
Requirements
- 1–4 years of experience in Customer Relationship Management, Client Servicing, Hospitality, Travel, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Customer-first attitude with excellent problem-solving skills.
- Ability to manage multiple customers and follow-ups simultaneously.
- Good organisational and time-management skills.
- Comfortable working with CRM software, MS Excel/Google Sheets, WhatsApp, and email.
- Experience in the travel or hospitality industry will be an added advantage.
- Ability to coordinate effectively with multiple internal teams.
- A proactive, responsible, and detail-oriented approach.
What We’re Looking For
Someone who doesn't just handle customers, but builds relationships with them.
You should be comfortable taking ownership, following through on commitments, handling difficult situations calmly, and ensuring that every customer feels valued before, during, and after their journey.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
