Position
Telecaller Executive
Job Type
Full-Time
Experience
- Fresher to 2 Years
- Freshers with excellent communication skills are encouraged to apply.
Location
Office-Based
Salary
As per company standards + Attractive Incentives
About the Role
We are looking for a confident and enthusiastic Telecaller Executive to join our team. The ideal candidate will be responsible for generating leads, handling customer inquiries, scheduling meetings, and maintaining strong relationships with prospective clients. The candidate should possess excellent communication skills and a customer-focused approach.
Key Responsibilities
- Make outbound calls to potential customers and businesses.
- Explain company services and products professionally.
- Generate qualified leads for the sales team.
- Schedule appointments and client meetings.
- Follow up with existing and prospective customers.
- Maintain accurate records of calls and customer interactions in the CRM.
- Answer customer queries and provide appropriate information.
- Achieve daily, weekly, and monthly calling targets.
- Build and maintain positive customer relationships.
- Coordinate with the sales and marketing teams for lead conversion.
- Update customer databases regularly.
- Handle customer feedback and escalate issues when required.
Required Skills
- Excellent verbal communication skills in Hindi.
- Basic English communication skills.
- Good listening and convincing abilities.
- Strong negotiation and interpersonal skills.
- Positive attitude and self-motivated personality.
- Basic computer knowledge (MS Office, Google Sheets, CRM tools).
- Ability to work under pressure and meet targets.
- Good time management and organizational skills.
Preferred Qualifications
- 10+2, Graduate, or equivalent qualification.
- Previous experience in telecalling, customer support, sales, or BPO is preferred but not mandatory.
Responsibilities During Training
- Learn company services and products.
- Understand sales processes and CRM usage.
- Practice professional communication techniques.
- Work under senior guidance to improve conversion rates.
Performance Metrics (KPIs)
- Daily outbound calls.
- Qualified leads generated.
- Appointments scheduled.
- Lead conversion ratio.
- Customer satisfaction.
- Follow-up completion rate.
- Attendance and punctuality.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Professional training and career growth.
- Friendly and supportive work environment.
- Opportunity to work with an experienced IT team.
- Paid leave as per company policy.
Working Hours
- Monday to Saturday
- 9:30 AM – 6:30 PM
Why Join Us?
- Career growth opportunities.
- Continuous learning and skill development.
- Performance rewards and recognition.
- Dynamic and collaborative workplace.
- Opportunity to work with clients across multiple industries.
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
