Job Responsibilities – Branch Manager
- Oversee Branch Operations: Ensure the smooth functioning of daily operations across all areas including loan disbursement, customer service, compliance and branch administration.
- Resource Management: Ensure the branch is adequately staffed and resources are efficiently allocated to meet customer needs and business objectives.
- Achieve Sales Targets: Set and drive branch-specific targets for gold loans, interest collections, investments, insurance, tourism etc
- Business Development: Lead efforts to generate new business by identifying potential customers, forming partnerships, and promoting company’s financial products.
- Market Expansion: Implement strategies to expand the branch’s reach and market share, including identifying untapped customer segments or geographical areas.
- Team Supervision: Lead and manage the branch team, including junior officers, ABH, and other support functions.
- Training & Development: Ensure the team is well-trained on product offerings, sales techniques, compliance regulations, and customer service skills.
- Performance Monitoring: Set performance goals for individual team members and conduct performance reviews. Provide guidance and mentorship to improve team performance.
- Motivation & Retention: Foster a positive work environment, motivate the team, and ensure high employee morale to reduce attrition and improve productivity.
- Client Engagement: Build and nurture strong relationships with key customers, ensuring a high level of customer satisfaction and retention.
- Customer Issue Resolution: Resolve complex customer issues or complaints promptly and professionally, ensuring that service levels are consistently met.
- Regulatory Compliance: Ensure the branch is in full compliance with all regulatory guidelines and internal policies, including the Central Registrar of Cooperative Societies (CRCS), the Multi-State Cooperative Societies Act, 2002 and the Multi-State Cooperative Societies Rules, 2002.
- Audit and Reporting: Ensure timely and accurate reporting of branch activities to the corporate office and regulatory bodies, including audit compliance and KYC/AML processes.
- Credit Portfolio Management: Monitor the health of the branch’s loan portfolio, ensuring timely interest collections and minimizing defaults or NPAs (Non-Performing Assets).
- Branch Promotion: Lead marketing efforts to enhance the branch’s visibility in the market, including organizing events, promoting products, and engaging with local businesses.
- Marketing Strategy: Develop and implement local marketing strategies to promote the Company’s products, aligning with corporate branding and product offerings.
- Internal Collaboration: Work closely with other departments (e.g., loans, accounts, operations, compliance, and HR) to ensure alignment and smooth functioning across the organization.
- Crisis Management: In case of any operational disruptions or crises, such as a system outage, customer complaints, or fraud-related incidents, the Branch Head is responsible for managing the response and resolution.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
