Field Executive – Loan Collection
Job Type: Full-Time
Department: Collections / Recovery
Experience: 0–3 Years
Qualification: 12th Pass / Graduate
Location: Amgola, Muzaffarpur, Bihar
Job Summary
We are looking for a Field Executive – Loan Collection to manage customer visits and recover overdue loan/EMI payments within the assigned area. The candidate will be responsible for maintaining regular customer follow-ups, achieving collection targets, updating collection records, and maintaining professional relationships with customers.
Key Responsibilities
- Visit customers at their registered/residential/business addresses for loan EMI and overdue payment collection.
- Follow up with customers regarding pending EMIs and outstanding loan amounts.
- Achieve assigned daily, weekly, and monthly collection targets.
- Explain outstanding dues, repayment schedules, and available payment options to customers.
- Maintain professional communication and negotiate suitable repayment solutions where applicable.
- Update customer visit details, payment status, remarks, and recovery information in the company system/app.
- Submit daily collection and field-visit reports to the reporting manager.
- Maintain proper records of all payments and collection activities.
- Coordinate with the internal collection/operations team regarding customer issues and disputed accounts.
- Identify and report changes in customer address, contact details, or other relevant information.
- Ensure all collection activities are carried out professionally and in accordance with company policies and applicable guidelines.
- Deposit/submit collected payments within the prescribed timeline and follow company procedures.
Requirements
- Minimum 12th Pass; Graduate preferred.
- Fresher candidates with good communication skills can apply.
- Experience in loan collection, field collection, banking, NBFC, microfinance, or recovery will be an advantage.
- Good communication, negotiation, and convincing skills.
- Comfortable with field work and local travel.
- Basic smartphone knowledge and ability to use mobile apps/WhatsApp.
- Target-oriented and self-motivated.
- Ability to handle customers professionally.
- Two-wheeler and valid driving licence preferred.
Skills
Loan Collection | EMI Recovery | Field Visit | Customer Handling | Negotiation | Communication | Recovery Management | Target Achievement | Basic Smartphone/CRM Skills
What We Offer
- Competitive Salary
- Attractive Performance-Based Incentives
- Travel/Conveyance Allowance
- Training & Development
- Career Growth Opportunities
- Supportive Work Environment
Work Mode: Field / On-site
Employment Type: Full-Time
Apply Now: If you are energetic, target-oriented, and comfortable with field work, we encourage you to apply.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
