Job Title: Fashion Merchandiser & Retail Coordinator
Location: Kolkata (In-Office) Employment Type: Full-time (Monday – Saturday)
Role Overview
We are looking for a proactive and organized Fashion Merchandiser to manage our retail operations and client relationships. This role is central to our brand’s daily workflow, requiring a candidate who can seamlessly bridge the gap between our internal production team and our external retail partners. You will be responsible for managing orders from multi-designer stores, handling direct customer queries, and ensuring a high standard of Customer Relationship Management (CRM).
Key Responsibilities
1. Multi-Designer Store Coordination
- Act as the primary point of contact for all multi-designer retail partners.
- Manage the end-to-end order process: from receiving purchase orders to coordinating timely deliveries.
- Maintain updated inventory records for each store and manage stock rotations or replenishments.
2. Direct Sales & Digital Concierge
- Drive retail sales by managing and responding to queries on Instagram and WhatsApp.
- Convert inquiries into sales through personalized styling advice and prompt product information.
- Manage the "Direct-to-Consumer" order pipeline, ensuring a smooth experience from payment to shipping.
- Handle any offline events or exhibitions
3. Communication & CRM
- Manage the official inbox, responding to professional emails, buyer inquiries, and collaboration requests.
- Maintain a robust CRM database to track customer preferences, purchase history, and follow-ups.
- Ensure all client communication reflects the brand’s voice: professional, sophisticated, and helpful.
4. Operations & Follow-up
- Coordinate with the internal production team to track the status of pending orders.
- Ensure all orders meet quality standards and packaging requirements before dispatch.
- Provide regular sales reports and feedback from stores/customers to the design team.
Requirements & Skills
- Education: Degree in Fashion Management, Merchandising,Commerce, Marketing, or a related field.
- Experience: 3 years+ experience in fashion merchandising or retail sales (experience with multi-designer stores is a plus).
- Communication: Exceptional verbal and written communication skills in English and Hindi.
- Tech-Savvy: Proficient in MS Excel, email etiquette, and navigating Instagram/WhatsApp for Business.
- Traits: High level of ownership, ability to multitask in a fast-paced environment, and a "sales-driven" mindset.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
Experience:
- Fashion retail: 3 years (Required)
Language:
Work Location: In person
