Description: Customer Success Executive
About Us: PIQOTECH is a leader in Computerized Maintenance Management System (CMMS) software, helping businesses enhance maintenance operations, asset performance, and achieve operational excellence. Join our innovative team and contribute to our mission of transforming maintenance management.
Position Overview: We are seeking a motivated Customer Success Executive for our CMMS Software. The ideal candidate is passionate about presales and customer success in SaaS product selling or has a proven track record in related sales. You will showcase our CMMS solutions, highlight key features, and demonstrate the value they bring to maintenance operations.
Key Responsibilities:
- Product Demonstrations: Conduct engaging demonstrations of our CMMS software to prospective clients, primarily via virtual platforms.
- Customer Engagement: Identify customer needs and tailor demonstrations to address specific maintenance challenges.
- Sales Support: Collaborate with the sales team to develop effective sales strategies, assisting in sales pitches and presentations.
- Technical Expertise: Maintain a deep understanding of our CMMS software, staying updated on new features and enhancements.
- Customer Feedback: Gather and relay feedback from demonstrations to the product development team for continuous improvement.
- Relationship Building: Establish and nurture relationships with potential clients, acting as a trusted advisor.
- Reporting: Maintain accurate records of demonstrations, customer interactions, and sales activities in the CRM system.
Qualifications:
- Experience: Proven sales experience, preferably in the CMMS or technology sector. Success in product demonstrations and closing sales.
- Technical Proficiency: Ability to quickly learn and effectively communicate complex software solutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to present confidently and persuasively.
- Customer-Centric: Customer-focused mindset with the ability to understand and address client needs.
- Team Player: Collaborative and effective within a team environment.
- Adaptability: Flexibility to adapt to changing priorities in a fast-paced environment.
- Education: Bachelor’s degree in business, Marketing, Engineering, Computer Science, or a related field preferred.
Why Join Us:
- Innovative Environment: Work with cutting-edge CMMS technology.
- Professional Growth: Opportunities for career advancement and continuous learning.
- Competitive Compensation: Attractive salary package based on performance.
- Collaborative Culture: Be part of a team that values collaboration, creativity, and a positive work culture.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
