A. Front Office & Reception Management
- Manage the day-to-day functioning of the school front office/reception area.
- Welcome and assist parents, visitors, students, staff and other stakeholders courteously and professionally.
- Maintain a neat, organised and professional reception environment.
- Understand the purpose of visitors and direct them to the appropriate person/department.
- Ensure visitors follow the school's visitor management and security procedures.
- Maintain visitor registers and other front office records accurately.
- Coordinate appointments and visitor schedules with the concerned staff members.
B. Telephone & Communication Management
- Attend incoming telephone calls promptly and professionally.
- Respond to general enquiries and provide accurate information within the scope of responsibility.
- Transfer calls to the appropriate department or staff member when required.
- Take and convey messages accurately and ensure timely follow-up.
- Handle official communication received through the front office phone, email or other communication channels.
- Maintain professionalism and confidentiality while handling sensitive information.
C. Parent & Student Support
- Attend to routine enquiries from parents and provide appropriate information regarding school procedures, timings, appointments, events and general administrative matters.
- Assist parents in connecting with the Principal, teachers, Accounts, HR, Transport or other concerned departments.
- Coordinate parent appointments with the concerned staff members.
- Receive and record parent requests, complaints or concerns and forward them to the appropriate authority.
- Assist students who approach the front office with routine requirements.
- Handle student-related information carefully and maintain confidentiality.
D. Visitor & Access Coordination
- Monitor and record visitors entering and leaving the campus as per school procedures.
- Issue visitor passes/identification where applicable.
- Inform the concerned staff member upon arrival of scheduled visitors.
- Coordinate with security personnel regarding visitor movement and access.
- Ensure unauthorised persons do not enter restricted areas.
- Escalate security-related concerns immediately to the concerned authority.
Pay: ₹24,000.00 - ₹28,000.00 per month
Benefits:
Work Location: In person
